Refund & Exchange Policy
At Zo’har Couture Inc., we take pride in delivering exceptional quality and timeless design. If your purchase does not meet your expectations, we are happy to assist in accordance with the policy outlined below.
Returns & Refunds
We offer a 14-day return window from the date of delivery.
To be eligible for a refund:
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Items must be unworn, unused, and in original condition
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All original tags and packaging must be intact
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Items must show no signs of wear, damage, or alteration
Once your return is received and inspected, approved refunds will be issued to the original method of payment.
Please note:
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Original shipping charges are non-refundable
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Return shipping costs are the responsibility of the customer
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Final sale items are not eligible for return or refund
Exchanges
Due to the limited and exclusive nature of our collections, exchanges are offered within the same 14-day window, subject to availability.
If you require a different size:
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Please contact us immediately to confirm stock availability
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Exchanges are processed once the original item is received and approved
We recommend reaching out as soon as possible to secure your preferred size.
How to Initiate a Return or Exchange
To begin a return or exchange, please contact our Customer Care team at:
Include your order number and request details, and our team will guide you through the next steps.
Additional Information
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Items returned without prior approval may not be accepted
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We reserve the right to refuse returns that do not meet our policy requirements
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Refund processing times may vary depending on your payment provider
At Zo’har Couture Inc., your satisfaction is important to us. Our team is here to ensure your experience is seamless, refined, and worthy of the elegance you expect from our brand.
Thank you for choosing Zo’har Couture, where craftsmanship meets confidence.